Monday has been a typical day where application outages occured. Often, due tot he complexity of the enterprise, Tuesday and the rest of the week were just the same! We will discuss how effective capacity management reporting is used to quickly return the business to service. What reporting should be reviewed and communicated in the first moments of an outage? What additional performance reporting is critical to resolving an incident? What reporting and capacity management processes contribute to improvements to the resiliency of the enterprise? What are some of the forecast variances that occur in predicting future capacity? Who is responsible for resolution? How should capacity management reporting be effectively used in the post-mortem process.